For all of our customers, we provide a step by step training manual that is always available and answers all end user questions. The materials are updated as we receive support questions. Our delivery is SaaS which has many benefits. We update the materials in one place and it instantly reaches all of our customer. No updating each site, no maintenance, no software installs… Salesforce has it right.. No Software.
I will push some of the lessons out to the blog. Contact me if I am missing something, or I have not pushed the lesson you want to review.